Campus Telephone and Cellular Phone Support
Telephone Support is responsible for the management, operation and maintenance of the campus telephone and voice mail systems. This includes all customer service and billing activities required by and provided to the faculty, staff and residence hall students. Telephone Support also manages the calling card, cellular phone and pay telephone programs for the campus and provides consultative services for enhanced voice services.
Wired Campus Telephones
Troubleshooting
Report a problem with your phone
Number Presentation (Caller ID)
Audio and Web Conferencing
University Telecommunications Policies
Telephone User Guide
SUBMIT a service request to Request or Change Service (move, install, disconnect, or change lines and features)
Voice Mail
Troubleshooting, Reference page
How to build a filter in Zimbra to forward voice mail to an external destination
SUBMIT a request for service
Billing Information
Service and Rate Fees
Information about the Pinnacle Billing System and Online Telephone Billing
SUBMIT a request to change billing
Cellular Phone Information for Faculty and Staff
ATT Wireless Information
Verizon Wireless Information (pricing and Verizon-specific policies)
Traveling Outside the United States with your Verizon phone? Click here
Information on discounts for personal cellular service
SUBMIT a request for cellular service
Directory Information
Campus Directories in PDF Format
SUBMIT a Directory Change Form
Student and Residence Hall Information
Residence Hall Telephone Information and References
Some cellular carriers provide discounts to Cal Poly students. Contact your carrier's customer service department for more information.
Contact ResNet to Report a Service Problem
News and Information
Power point presentation from the 10/13/2009 Telephone Coordinators Open Forum (PPT)
Includes survey results, AT&T cellular services, new telephone services, online billing tips and tricks, and more.